Ticketing System

Organize & Prioritize Tickets

The system automatically assigns unique ID to each query- a support ticket is raised. Attributes displays name of the person who submitted the ticket & subject of the ticket. Each ticket is prioritized based on urgency, category and subject filters. These filters help you organize the tickets to assign it to relevant technical staff.

Track Staff Performance

The system will help you track the performance of the each staff. Performance consists of quality of customer support, timelines and customer satisfaction. In turn this will you improve the customer service as well.

Assign Ticket to Relevant Staff member

Each ticket is assigned to relevant staff member either manually or automatically to handle and resolve the issue within stipulated time period.

Email Notification upon Issue Resolved

Customers are notified via email once the staff member resolves the issue. This will help the customer to resume the work instantly. At the same time you can ask the customers to share the quality of customer service being provided to assess the customer service.

One-Stop Solution

Pristine Ticketing System is powerful query handling system which will efficiently manage all your IT tasks. It is secure and customer-centric to give best customer experience.

Provide Comprehensive Knowledge base

Pristine Ticketing System provides you integrated knowledgebase option to write detailed answer to various customer queries which are likely to be faced by your customers. This option is completely customized as per the need of a customer. Knowledgebase has got various categories based on issues subject type. Bifurcations help the customers to look into the solution without hassle. You can update the knowledgebase as in when there is a need for expansion of the content.

Render Super Fast Customer Service

Happy customers are the backbone of every business. They drive the sales and revenue of the business. We will help you to provide best and super fast customer service which is essential to serve every customer. Best customer service creates happy customers in turn helps you convert them as a lifetime customers.

Reduce Your Workload & Save Time

Pristine Ticketing System has got integrated knowledgebase. Customers can able to resolve many issues by themselves while utilizing knowledgebase. This will help them reduce the number of customer queries. In turn help you save a lot of time of your staff by reducing the number of queries being raised from customers end.

  • Easy Ticket Management
  • This feature helps to organize and prioritize the tickets raised by the customers. It has priority criteria based on category and urgency of the ticket. Total tickets raised by customers would be well organized; this helps staff to handle the issues without complexity.
  • Task Assignment
  • The system will assign the tasks to relevant staff either manually or automatically.
  • Pristine’s Knowledge Base
  • Pristine’s Ticketing system provides integrated knowledge base option. This feature consists of comprehensive solutions for the customers who face issues on a frequent basis. This will help the customers to solve the issues by themselves.
  • Email Alerts
  • This feature sends the email alerts to customers immediately once the issue is resolved by the staff.
  • One-Stop Solution
  • Pristine’s Ticketing System is a powerful query handling system which will solve most of the customers’ issues efficiently.
  • Performance Tracking
  • Ticketing System captures the performance of the each staff. It will evaluate the quality of the customer support, timelines and customer satisfaction. Tracking staff performance will help you improve the customer service.
  • Reduce Your Workload & Save Time.
  • Pristine’s Knowledgebase provides comprehensive solutions to many issues. This will assist the customers to resolve the issue by themselves. As a result, the number of tickets being raised would reduce substantially. This will reduce your staff workload and save ample time. Time is always a greater asset to derive the monetary value. Time saved is money earned.
  • Render Super Fast Customer Service
  • The Ticketing system is robust and responses rate is relatively high. This gives you an edge to serve the customer swiftly. Best customer service yields happy customers and happy customers will always come back to your business for the service.

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    Organize & Prioritize Tickets

    The system automatically assigns unique ID to each query- a support ticket is raised. Attributes displays name of the person who submitted the ticket & subject of the ticket. Each ticket is prioritized based on urgency, category and subject filters. These filters help you organize the tickets to assign it to relevant technical staff.

    Track Staff Performance

    The system will help you track the performance of the each staff. Performance consists of quality of customer support, timelines and customer satisfaction. In turn this will you improve the customer service as well.

    Assign Ticket to Relevant Staff member

    Each ticket is assigned to relevant staff member either manually or automatically to handle and resolve the issue within stipulated time period.
    Email Notification upon Issue Resolved

    Customers are notified via email once the staff member resolves the issue. This will help the customer to resume the work instantly. At the same time you can ask the customers to share the quality of customer service being provided to assess the customer service.

    One-Stop Solution

    Pristine Ticketing System is powerful query handling system which will efficiently manage all your IT tasks. It is secure and customer-centric to give best customer experience.

    Provide Comprehensive Knowledge base

    Pristine Ticketing System provides you integrated knowledgebase option to write detailed answer to various customer queries which are likely to be faced by your customers. This option is completely customized as per the need of a customer. Knowledgebase has got various categories based on issues subject type. Bifurcations help the customers to look into the solution without hassle. You can update the knowledgebase as in when there is a need for expansion of the content.
    Render Super Fast Customer Service

    Happy customers are the backbone of every business. They drive the sales and revenue of the business. We will help you to provide best and super fast customer service which is essential to serve every customer. Best customer service creates happy customers in turn helps you convert them as a lifetime customers.

    Reduce Your Workload & Save Time

    Pristine Ticketing System has got integrated knowledgebase. Customers can able to resolve many issues by themselves while utilizing knowledgebase. This will help them reduce the number of customer queries. In turn help you save a lot of time of your staff by reducing the number of queries being raised from customers end.

    Features
    Easy Ticket Management

    This feature helps to organize and prioritize the tickets raised by the customers. It has priority criteria based on category and urgency of the ticket. Total tickets raised by customers would be well organized; this helps staff to handle the issues without complexity.

    Task Assignment

    The system will assign the tasks to relevant staff either manually or automatically.

    Pristine’s Knowledge Base

    Pristine’s Ticketing system provides integrated knowledge base option. This feature consists of comprehensive solutions for the customers who face issues on a frequent basis. This will help the customers to solve the issues by themselves.

    Email Alerts

    This feature sends the email alerts to customers immediately once the issue is resolved by the staff.

    One-Stop Solution

    Pristine’s Ticketing System is a powerful query handling system which will solve most of the customers’ issues efficiently.

    Performance Tracking
    Ticketing System captures the performance of the each staff. It will evaluate the quality of the customer support, timelines and customer satisfaction. Tracking staff performance will help you improve the customer service.

    Benefits
    Reduce Your Workload & Save Time.

    Pristine’s Knowledgebase provides comprehensive solutions to many issues. This will assist the customers to resolve the issue by themselves. As a result, the number of tickets being raised would reduce substantially. This will reduce your staff workload and save ample time. Time is always a greater asset to derive the monetary value. Time saved is money earned.

    Render Super Fast Customer Service

    The Ticketing system is robust and responses rate is relatively high. This gives you an edge to serve the customer swiftly. Best customer service yields happy customers and happy customers will always come back to your business for the service.