Organize & Prioritize Tickets
The system automatically assigns unique ID to each query- a support ticket is raised. Attributes displays name of the person who submitted the ticket & subject of the ticket. Each ticket is prioritized based on urgency, category and subject filters. These filters help you organize the tickets to assign it to relevant technical staff.
Track Staff Performance
The system will help you track the performance of the each staff. Performance consists of quality of customer support, timelines and customer satisfaction. In turn this will you improve the customer service as well.
Assign Ticket to Relevant Staff member
Each ticket is assigned to relevant staff member either manually or automatically to handle and resolve the issue within stipulated time period.
Email Notification upon Issue Resolved
Customers are notified via email once the staff member resolves the issue. This will help the customer to resume the work instantly. At the same time you can ask the customers to share the quality of customer service being provided to assess the customer service.
Pristine Ticketing System is powerful query handling system which will efficiently manage all your IT tasks. It is secure and customer-centric to give best customer experience.
Provide Comprehensive Knowledge base
Pristine Ticketing System provides you integrated knowledgebase option to write detailed answer to various customer queries which are likely to be faced by your customers. This option is completely customized as per the need of a customer. Knowledgebase has got various categories based on issues subject type. Bifurcations help the customers to look into the solution without hassle. You can update the knowledgebase as in when there is a need for expansion of the content.
Render Super Fast Customer Service
Happy customers are the backbone of every business. They drive the sales and revenue of the business. We will help you to provide best and super fast customer service which is essential to serve every customer. Best customer service creates happy customers in turn helps you convert them as a lifetime customers.
Reduce Your Workload & Save Time
Pristine Ticketing System has got integrated knowledgebase. Customers can able to resolve many issues by themselves while utilizing knowledgebase. This will help them reduce the number of customer queries. In turn help you save a lot of time of your staff by reducing the number of queries being raised from customers end.